Questions about a review, a broken link, or something we got wrong on koalabet-br.com? Write to us. We read everything that arrives and answer the messages that need an answer.
What we can help with
We are an independent review site, not a casino. That shapes what we are useful for and what we are not.
We can help with
- Factual errors in a review — wrong bonus terms, outdated payment methods, a licence that has since changed
- Broken pages, missing images, or anything on koalabet-br.com that does not work
- Questions about how we test and rank casinos
- Partnership and media enquiries
We cannot help with
- Your casino account — we have no access to it and cannot see your balance
- Pending or refused withdrawals, which only the operator's support can move
- Bonus disputes, verification delays or account closures
- Gambling advice or predictions, which we do not give
If your problem is with the casino
Contact the operator's support first and keep the transcript. If that goes nowhere, every licensed casino must name its regulator and an alternative dispute resolution body in its own terms. That is the route with actual authority over your account. We have none.
Response times
We reply within two business days. Corrections to published reviews are handled faster, because a wrong figure on a live page is worse than a slow inbox. If you are reporting an error, a link to the page and a note on what is wrong gets it fixed quickest.
FAQ
Do you work for the casinos you review?
No. We are an independent site that reviews casinos and earns through affiliate partnerships. That relationship is set out in full on our affiliate disclosure page. We do not staff any operator's support desk and cannot act on your account.
Can you get my withdrawal released?
No. We have no access to any operator's systems. Contact the casino's support, and if that fails, the regulator or dispute body named in its terms.
I found a mistake in a review. Will you fix it?
Yes, and we would rather hear it from you than leave it up. Send the page and what is wrong. Verified corrections go live with an updated date.
Do you accept guest posts or paid links?
We do not sell links or publish paid placements dressed as editorial. Partnership enquiries are welcome, but they do not buy a ranking.
If gambling has stopped being entertainment, our responsible gambling page lists the tools and the free, confidential services that can help.